Frequently Asked Questions
Frequently asked questions about shipping, returns, etc.
Shipping & Processing/Returns
Do You Accept Returns Or Exchanges?
Due to hygiene purposes, all sales are final. We only offer exchanges for incorrect or defective items.
Will I Receive Tracking Information?
Yes! Tracking details will be sent to your email once your order ships.
How Long Is Processing and Shipping?
Orders are processed within 2-3 business days. Shipping typically takes 7-10 business days.
What If My Package Is Lost, Stolen, Or Marked Delivered?
Silky Strands is not responsible for lost, stolen, or delayed packages once shipped. Please contact the shipping carrier directly for assistance.
Can I Cancel or Change My Order?
Orders can only be canceled or changed with 24 hours or purchase.
Frequently Asked Questions
Is The Hair 100% Raw Hair?
Yes. Our hair is 100% raw, high-quality hairsourced for softness, longevity, and a flawless natural look.
Does The Hair Shed or Tangle?
Minimal shedding is normal with all extensions, but with proper care, our hair remains soft, manageable, and long-lasting.
How Many Bundles Do I Need?
For shorter lengths under 20" it's recommended that you purchase 3 bundles. For lengths longer than 22" it's recommended that you purchase 3-4 bundles.
Can I Use Heat on The Hair?
Yes. Our hair can be curled, straightened, and styled using HEAT PROTECTANT products.